GDPR POLICY

1. Introduction

At Apex Mentor, we are committed to protecting your personal data and respecting your privacy. This page explains how we comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

This policy explains how we collect, process, store, and protect your personal information when you use our website or services.

2. Data Controller

For the purposes of data protection law, Apex Mentor acts as the Data Controller, meaning we are responsible for determining how your personal data is used.

If you have questions about this policy or how your data is handled, please contact:

Apex Mentor
Email: info@apexmentor.co.uk

3. Personal Data We Collect

We may collect the following personal data:

• Full name

• Email address

• Phone number

• Information submitted through contact forms

• Booking or service-related information

• Website usage data (IP address, browser type, pages visited)

This information is collected when you:

• Contact us through the website

• Book services

• Subscribe to updates or newsletters

• Interact with our website

4. Legal Basis for Processing Data

Under the General Data Protection Regulation, we process personal data based on the following lawful grounds:

Consent
When you opt in to receive emails or marketing communications.

Contractual necessity
When we need your information to deliver services you have requested.

Legitimate interests
To improve our website, services, and user experience.

Legal obligations
Where required to comply with applicable laws.

5. How We Use Your Data

We may use your personal information to:

• Respond to enquiries

• Provide mentoring or coaching services

• Manage bookings and payments

• Send service updates or marketing communications (if you opt in)

• Improve website performance and user experience

• Maintain website security

6. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure

Your information may be stored securely using trusted platforms such as **Wix and other secure service providers.

7. Data Retention

We only keep personal data for as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Once data is no longer needed, it is securely deleted.

8. Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights:

• Right to Access – request a copy of your personal data

• Right to Rectification – correct inaccurate information

• Right to Erasure – request deletion of your data

• Right to Restrict Processing – limit how we use your data

• Right to Data Portability – request transfer of your data

• Right to Object – object to certain types of data processing

• Right to Withdraw Consent – withdraw marketing consent at any time

To exercise any of these rights, please contact us.

9. Cookies and Website Tracking

Our website may use cookies to:

• Improve website functionality

• Analyse website traffic

• Provide a better user experience

You can manage cookie preferences through your browser settings or the website cookie banner.

10. Third-Party Services

We may use third-party services to operate our website and business, such as:

• Website hosting

• Email services

• Payment processors

• Analytics tools

These providers process data in accordance with their own privacy policies and applicable data protection laws.

11. International Data Transfers

If personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information.

12. Updates to This Policy

Apex Mentor may update this GDPR policy from time to time. Updates will be posted on this page with a revised date.

13. Contact and Complaints

If you have concerns about how your personal data is handled, please contact us first.

If you are not satisfied with our response, you may contact the Information Commissioner's Office, the UK's supervisory authority for data protection.

Website: https://ico.org.uk